Upgrade instructions: Added the connection method and detailed connection instructions with the third-party system. Added the file upload plug-in to optimize the extension plug-in. If the format is not rewritten, it will cause js errors to report. cache), history (from the history pulled by the server)
Optimize the kefu.ubb method, if the message body is empty, it will return an empty string. Avoid the problem of abnormal optimization caused here when extending the plugin. When the plugin does not exist, loading the plugin information that does not exist will cause the initialization of kefu.js to fail. Optimization When I send a message to others, if the message I send exceeds two lines, it will be on the left display instead of to the right.
Optimize the background of the agent. If the height of the list information on the left is too large, it will be opened. Introduction to H5 online customer service, introduce a line of js code and use it immediately! Support mobile phone, computer, APP, applet. You can deploy your own private SAAS cloud customer service platform with one click. Similar to Baidu Business Bridge, you can open multiple customer service agent platforms, and each customer service agent platform is completely independent.
The function supports mobile terminal and computer terminal.
Chat records are persisted using ELK. Support huge chat records Support offline messages without delay. Automatically receive offline messages after going online During chat, swipe up to load the chat history without feeling. When the user opens the chat window, a welcome message and FAQ will be automatically sent to the user. The text allows users to automatically match and automatically reply to the entered common questions.
Local message storage, the local cache of the latest news, the ultimate smoothness supports picture uploading, sending pictures, and picture enlargement.
Support emoji new message reminder. When I am chatting with user A, user B sends me a message, and the top displays real-time new message reminders from other users. Supports custom plugins, such as sending orders, more custom emoticons, sending products, sending locations, files , business cards, gifts… can all be extended with plug-ins.
Support custom heartbeat and heartbeat package extension Support automatic reconnection after disconnection Reply (When the user sends a message to the customer service, but the customer service is not online, the customer service automatically replies to the user’s text).
FAQ database Each customer service platform can set up its own FAQ database (that is, ask, answer), how many FAQs can be set here, and when the user initiates a chat with himself, the FAQ list will be automatically sent to User, the user clicks on a question, and the system automatically replies to the user with an answer.
Customer Service JS Customer service can generate JS call paths, which are very convenient for third-party platforms to call. For example, by introducing this js file into the website, the website can quickly have customer service functions! At the same time, the customer service can also set the customer service entrance displayed in the third-party platform, such as the background color, text and picture color of the customer service entrance.
Online agent customer service click on the online agent page if you have nothing to do. When a user asks a question, if you are on this page, the user’s question will be displayed in real time, and the customer service can communicate with the user in real time.
For quick experience, you can enter the website of our customer service project to quickly test the experience: www.kefu.zvo.cn Package structure com.xnx3.kefu.core Customer service core implementation com.xnx3.kefu.admin Customer service management background, each customer service has One manages the background by oneself (customer service is divided into multiple seats)
com.xnx3.kefu.superadmin Super management background com.xnx3.yunkefu.inset Third-party system access to cloud customer service, allowing third-party systems to quickly have customer service functions Server installation and deployment documentation https://gitee.com/leimingyun/dashboard/wikis /leimingyun/install/preview?sort_id=3940906&doc_id=1381432Connect with the third-party system to open the document interface, so that your own system can quickly have the function of online customer service.
https://gitee.com/leimingyun/dashboard/wikis/leimingyun/third-party-system/preview?doc_id=1357285&sort_id=3897564 Front-end kefu.js Free custom chat window https://gitee.com/mail_osc/kefu.js Other authors: Guan Leiming WeChat: xnx3com Product official website: www.kefu.zvo.cn Company official website: www.leimingyun.comQQ exchange group: 763362335升级说明:
增加跟第三方系统对接方式及详细对接说明

增加文件上传插件

优化扩展插件中,如果 format 未重写会导致js报错的问题

完善消息体规则,消息体增加 from 字段,包含 cache(来源于缓存)、hostory(来源于服务器拉取的历史记录)

优化 kefu.ubb 方法,如果消息体为空,则返回空字符串。避免扩展插件时此处导致异常

优化插件不存在时,加载不存在的插件信息,会导致kefu.js初始化失败的问题

优化当我给别人发送消息时,如果我发的消息超过两行,便居左显示,而非居右显示。

优化坐席后台,左侧列表信息如果高度太大被撑开的问题
简介
H5在线客服,引入一行js代码拿来即用!支持手机、电脑、APP、小程序。可一键部署自己私有SAAS云客服平台

简介

类似于百度商桥,可以开通多个客服坐席平台,每个客服坐席平台完全独立。

功能

  1. 支持手机端、电脑端。
  2. 聊天记录使用ELK持久化保存。支撑巨量聊天记录无延迟
  3. 支持离线消息。上线后自动接收离线消息
  4. 聊天中,上滑可无感加载历史聊天记录
  5. 用户打开聊天窗口时自动给用户发送欢迎语、常见问题
  6. 当用户发送消息,但客服不在线时,会自动发送设置好的一段文字给用户
  7. 对已录入的常见问题进行自动匹配、自动回复。
  8. 本地消息存储,最新消息的本地缓存,极致流畅度
  9. 支持图片上传、发送图片、图片放大。
  10. 支持表情
  11. 新消息提醒。当我跟A用户正在聊天,B用户给我发来消息,顶部实时显示别的用户发来的新消息提醒
  12. 支持自定义插件,如发送订单、更多自定义表情、发送商品、发送位置、文件、名片、礼物……都可以用插件方式扩展。
  13. 支持自定义心跳及心跳包扩展
  14. 支持断线自动重连

客服设置

客服可以自由设置自己的客服名字、头像、欢迎语(用户打开跟客服的聊天窗口时,自动发送给用户的文字)、以及离线自动回复(当用户给客服发消息,但客服不在线时,客服自动回复用户的文字)。

常见问题库

每个客服平台都可以设置自己的常见问题库(也就是问、答),这里可以设置多少条常见问题,当用户发起跟自己的聊天时,会自动将常见问题的提问列表发给用户,用户点击某一条问题,系统自动回复给用户答案。

客服JS

客服可以生成JS调用路径,非常方便的给第三方平台调用。比如,将这个js文件引入网站,便可让网站快速拥有客服功能!同时客服还可以设置第三方平台中,显示的客服入口,比如客服入口的背景色、文字及图片颜色等。

在线坐席

客服没事就点开在线坐席页面,当有用户提问时,如果你在此页面中,那么就会实时将用户的问题显示出来,客服就可以跟用户实时进行交流。

快速体验

可以进入我们这个客服项目的网站,快速测试体验:
www.kefu.zvo.cn

包结构

com.xnx3.kefu.core 客服核心实现
com.xnx3.kefu.admin 客服管理后台,每个客服都有一个自己管理后台(客服分多个坐席)
com.xnx3.kefu.superadmin 超级管理后台
com.xnx3.yunkefu.inset 第三方系统接入云客服,让第三方系统快速拥有客服功能

服务器安装部署文档

https://gitee.com/leimingyun/dashboard/wikis/leimingyun/install/preview?sort_id=3940906&doc_id=1381432

跟第三方系统对接文档

开放接口,让你本身的系统快速拥有在线客服的功能。
https://gitee.com/leimingyun/dashboard/wikis/leimingyun/third-party-system/preview?doc_id=1357285&sort_id=3897564

前端 kefu.js 自由定制聊天窗口

https://gitee.com/mail_osc/kefu.js

其他

作者:管雷鸣
微信:xnx3com
产品官网:www.kefu.zvo.cn
公司官网:www.leimingyun.com
QQ交流群:763362335

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